Frequently Asked Questions

How safe are my details?

Very! trustedlocal is hosted with the latest Microsoft software from a secure data centre in the UK.

Your contact details are not shared with other website users, until you get to the stage where you have either selected your trader or if you are a trader until you have tendered for a job. Even then contact details are only shared between the client and the chosen trader.

We hold no payment details from you ourselves - we use PayPal to handle our payments so that you can be sure your data is safe.

We don't sell your personal information to other companies, so no junk mail and phone calls.

How much does it cost?

CLIENTS: trustedlocal is completely free for clients.

TRADERS: We give you a free trial to prove our value to you. It is free to sign up with us.
If after seeing a client's job request details, feedback profile and approximate location you wish to respond to them, then trustedlocal credits are required.
However when you register you will be given free credits so that you can try out the service and see if it works for you. After that responses cost from 50p.

How do I know that I'm choosing a good trader for my job?

trustedlocal.com records appropriate qualifications and trade memberships against trader profiles. This information, along with trader's references and feedback they've received from other clients is presented to you when they quote for your job. All information is explained simply and clearly and the website will guide you through the things that are important for your job. We do the hard work so you don't have to.

Am I obliged to choose a trader from the site once I post my job?

Absolutely not! But we're sure you'll be tempted by the great responses you will get.....

How does feedback work?

After a job the client rates the trader and the trader rates the client. To keep things fair, both client and trader rate each other without first being able to see how they themselves have been rated. This feedback provides great motivation to traders to do a quality job for you. Feedback is recorded against user profiles for the benefit of all trustedlocal.com users.

Why do I need to register to be a trader?

You don't need to register to get quotes from traders.

Registration is necessary for traders before you can respond to another user's job request. We need to ask traders for contact details, trade memberships, accreditations and qualifications.

Registration is quick, simple, fast and FREE!

Can I speak to the client/trader before agreeing a job?

Yes! You will find links on the relevant pages to get in touch with each other.

Any other questions?

Please contact us with with further questions! Thanks.

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