Refund of Credits

Credits used to respond to jobs are non-refundable.

Where we can identify that you have not had the opportunity to present your response to the client, trustedlocal.com may, at our sole discretion, add the credits back to your account. This will not occur in the following cases:

  • Where we have been able to provide you with a valid telephone number for the client.
  • Where the client has chosen not to open your response after viewing your profile or price (or the absence of a price).
  • Where the client has chosen to postpone or cancel the job after viewing responses.

Contact us here